delivery and pickup options

Delivery time

We do our best to ship your order as soon as possible, this is usually within 2 to 3 business days. Our items are always packed very carefully, so that they arrive in the best conditions. Sometimes products are not in stock, then the delivery can take a little longer. If for some reason we do not meet our normal delivery time, we will inform you as soon as possible.

All our packages are shipped via DPD or UPS (international). They determine the time of delivery, usually between 9:00 and 18:00.

Which delivery options can I choose?

Free pick-up in our store: you can pick up your package in our store. At checkout, select “free pick up”. After this, we will contact you personally to schedule an appointment for pick-up.

Standard delivery: The package is delivered to your home by DPD or UPS. If you are not at home, a message will be left and another delivery attempt will take place. If this also fails, the package will be taken to the nearest pick-up point.

Pick-up point: The package is sent to a pick-up point of your choice. You can indicate this at the checkout of your order, then you can choose a pick-up point.

Standard countries

Our webshop is configured in such a way that the following countries automatically charge the correct shipping costs at checkout.
Can’t find your country in this list?
Feel free to contact us and we will calculate the price of shipping for you.

Belgium

Home delivery: €8,00-
Pickup Point: €7,00-
Free delivery from €75,00-

Denmark

Standard Shipping

Home delivery: €20,00-
Pickup Point: €17,00-

XL Shipping

Home delivery: €60,00-

Germany

Standard Shipping

Home delivery: €11,00-
Pickup Point: €9,00-
Free delivery from €120,00-

XL Shipping

Home delivery: €40,00-

Finland

Standard Shipping

Home delivery: €30,00-
Pickup Point: €27,00-

XL Shipping

Home delivery: €60,00-

France

Standard Shipping

Home delivery: €15,00-
Pickup Point: €12,00-

XL Shipping

Home delivery: €40,00-

Ireland

Standard Shipping

Home delivery: €21,00-

XL Shipping

Home delivery: €50,00-

Italy

Standard Shipping

Home delivery: €21,00-

XL Shipping

Home delivery: €60,00-

Luxembourg

Standard Shipping

Home delivery: €12,00-

XL Shipping

Home delivery: €25,00-

The Netherlands

Standard Shipping

Home delivery: €11,00-
Pickup Point: €9,00-
Free delivery from €120,00-

XL Shipping

Home delivery: €25,00-

Austria

Standard Shipping

Home delivery: €19,00-
Pickup Point: €14,00-

XL Shipping

Home delivery: €50,00-

Portugal

Standard Shipping

Home delivery: €30,00-
Pickup Point: €27,00-

XL Shipping

Home delivery: €60,00-

Spain

Standard Shipping

Home delivery: €22,00-
Pickup Point: €22,00-

XL Shipping

Home delivery: €60,00-

United Kingdom

Standard Shipping

Home delivery: €16,00-
Pickup Point: €13,00-

XL Shipping

Home delivery: €40,00-

Sweden

Standard Shipping

Home delivery: €24,00-

XL Shipping

Home delivery: €60,00-

Outside the EU

Monaco

Standard Shipping

Home delivery: €21,00-

XL Shipping

Home delivery: €60,00-

Russia

Standard Shipping

Home delivery: €58,00-

XL Shipping

Contact us

United States

Standard Shipping

Home delivery: €48,00-

XL Shipping

Contact us

Switzerland

Standard Shipping

Home delivery: €42,00-

XL Shipping

Home delivery: €125,00-

What to do with damaged items

Damage had to be reported within 3 days of delivery by mailing info@royalthings.be using the subject “DAMAGE”. After this period, Royal Things cannot be held responsible for damaged packages anymore so please check your delivery ASAP for damage!

In order for us to replace the damaged goods you have to send us pictures of the damaged products as well as of the packaging. Our insurance company needs to inspect the damaged package to determine the cause of damage and to verify that proper packaging materials have been used!

Please send us an email with the following information:

  • A picture of the damaged item. In case there are several damaged items, please make sure they are all visible in one single picture. If this picture isn’t detailed enough please add one more picture with a details of the damage.
  • A picture of the damaged item in its original packaging (inner box or special material). The packaging materials needs to be visible on the picture.
  • A picture of the outer box (original parcel).
  • The date of the delivery.
  • The invoice number or order number.

NOTE
Never send damaged items back to Royal Things unless a member of staff has explicitly requested this.