delivery and pickup options

Delivery time

We do our best to ship your order as soon as possible, this is usually within 2 to 3 business days. Our items are always packed very carefully, so that they arrive in the best conditions. Sometimes products are not in stock, then the delivery can take a little longer. If for some reason we do not meet our normal delivery time, we will inform you as soon as possible.

All our packages are shipped via DPD, Bpost or UPS (international). They determine the time of delivery, usually between 9:00 and 18:00.

Which delivery options can I choose?

Free pick-up in our store: you can pick up your package in our store. At checkout, select “free pick up”. After this, we will contact you personally to schedule an appointment for pick-up.

Standard delivery: The package is delivered to your home by DPD, Bpost or UPS. If you are not at home, a message will be left and another delivery attempt will take place. If this also fails, the package will be taken to the nearest pick-up point.

Pick-up point: The package is sent to a pick-up point of your choice. You can indicate this at the checkout of your order, then you can choose a pick-up point.

Packaging Specialist

Due to the large amount of Christmas ornaments we have already shipped, we have become true specialists in packaging fragile items. Many customers praise us for this extra service.
Watch here the film clip of how we work.

Shipping costs

Our webshop is configured in such a way that the following countries automatically charge the correct shipping costs at checkout.
Can’t find your country in this list or do you live in a remote area?
Feel free to contact us and we will calculate the price of shipping for you.

Austria

Standard Shipping

Home delivery: €19
Pickup Point: €14

XL Shipping

Home delivery: €50

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Belgium

Home delivery: €8
Pickup Point: €7
Free delivery from €75

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Bulgaria

Standard Shipping

Home delivery: €32

XL Shipping

Home delivery: €60

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Croatia

Standard Shipping

Home delivery: €23

XL Shipping

Home delivery: €60

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Czech republic

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Denmark

Standard Shipping

Home delivery: €20
Pickup Point: €17

XL Shipping

Home delivery: €60

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Estonia

Standard Shippingg

Home delivery: €24

XL Shipping

Home delivery: €60

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France

Standard Shipping

Home delivery: €15
Pickup Point: €12

XL Shipping

Home delivery: €40

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Germany

Standard Shipping

Home delivery: €11
Pickup Point: €9
Free delivery from €120

XL Shipping

Home delivery: €40

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Greece

Standard Shipping

Home delivery: €35

XL Shipping

Home delivery: €60

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Hongary

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Iceland

Standard Shipping

Home delivery: €79

XL Shipping

Contact us

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Ireland

Standard Shipping

Home delivery: €21

XL Shipping

Home delivery: €50

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Italy

Standard Shipping

Home delivery: €21

XL Shipping

Home delivery: €60

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Latvia

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Lithuania

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Luxembourg

Standard Shipping

Home delivery: €12

XL Shipping

Home delivery: €25

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Netherlands

Standard Shipping

Home delivery: €11
Pickup Point: €9
Free delivery from €120

XL Shipping

Home delivery: €25

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Norway

Standard Shipping

Home delivery: €70

XL Shipping

Contact us

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Poland

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Portugal

Standard Shipping

Home delivery: €30
Pickup Point: €27

XL Shipping

Home delivery: €60

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Romania

Standard Shipping

Home delivery: €39

XL Shipping

Home delivery: €60

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Slovakia

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Slovenia

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Spain

Standard Shipping

Home delivery: €30

XL Shipping

Home delivery: €60

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Sweden

Standard Shipping

Home delivery: €24

XL Shipping

Home delivery: €60

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Outside EU

Canada

Standard Shipping

Home delivery: €60

XL Shipping

Contact us

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Liechtenstein

Standard Shipping

Home delivery: €65

XL Shipping

Contact us

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Monaco

Standard Shipping

Home delivery: €21

XL Shipping

Home delivery: €60

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Russia

Standard Shipping

Home delivery: €75

XL Shipping

Contact us

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Switzerland

Standard Shipping

Home delivery: €46

XL Shipping

Home delivery: €125

bpost Icon

United Kingdom

temporally not available

Standard Shipping

Contact us

XL Shipping

Contact us

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United States

Standard Shipping

Home delivery: €74

XL Shipping

Contact us

bpost Icon

What to do with damaged items

Damage had to be reported within 3 days of delivery by mailing info@royalthings.be using the subject “DAMAGE”. After this period, Royal Things cannot be held responsible for damaged packages anymore so please check your delivery ASAP for damage!

In order for us to replace the damaged goods you have to send us pictures of the damaged products as well as of the packaging. Our insurance company needs to inspect the damaged package to determine the cause of damage and to verify that proper packaging materials have been used!

Please send us an email with the following information:

  • A picture of the damaged item. In case there are several damaged items, please make sure they are all visible in one single picture. If this picture isn’t detailed enough please add one more picture with a details of the damage.
  • A picture of the damaged item in its original packaging (inner box or special material). The packaging materials needs to be visible on the picture.
  • A picture of the outer box (original parcel).
  • The date of the delivery.
  • The invoice number or order number.

NOTE
Never send damaged items back to Royal Things unless a member of staff has explicitly requested this.